Strategic consulting · Functional architecture
How I work. What your business receives.
Explore the phases, deliverables and collaboration with you and your technical team.
Explore my approach ↗Illustrative examples, not client results.
Area 01
Coordination between departments
A request changes and each team needs to know what is confirmed, what to review and who makes the next decision.
Interactive example
One request. Four departments.
Explore the interactive case ↗Area 02
Information and internal knowledge
The team needs an instruction but finds conflicting documents or depends on one person.
Worked example
The person who knows how to do it is not here today
See how I would approach it ↗Area 03
Guest service and experience
A request moves between people and the guest has to repeat it or cannot tell whether anyone is resolving it.
Worked example
The next shift does not know about the guest’s request
See how I would approach it ↗Area 04
Operations and administration
The same data is copied across messages, spreadsheets and systems, creating checks and discrepancies.
Worked example
The same information is entered three times
See how I would approach it ↗Area 05
Reservations and sales opportunities
An enquiry combines accommodation and services. A useful response requires reliable information and clear follow-up.
Interactive example
A guest asks about the spa. What happens next?
Explore the interactive case ↗Further reading
Guides and decision criteria.
Download the free guide to hotel friction points (PDF in Spanish).
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