Friction and impact map
Priority processes, identified problems and potential operational and financial impact.
Strategy · Operations · Business decisions
Identify where time, information and value are lost in your organisation, and which opportunities are worth pursuing.
A report to decide where to start: friction points, prioritised opportunities and an initial roadmap, based on the agreed scope.
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Madrid · Balearic Islands · MarbellaIndependent consulting
My approach
I review objectives, actual processes and information flows; assess friction and potential impact; and define what to validate first. The recommendation may involve a process improvement, automation, generative AI, agents or a knowledge system.
I do not sell tools or develop software. I define priorities and functional requirements. Any technical implementation is assessed separately.
What you receive
Priority processes, identified problems and potential operational and financial impact.
Process improvements and possible applications of generative AI, automation, agents, assistants or knowledge systems.
What to address first based on value, feasibility, effort and risks. Estimates include explicit assumptions.
Next steps, prerequisites and indicators to validate value before expanding investment.
How I work
Objectives, actual work, information flows and the people responsible.
Friction points and opportunities, ranked by potential value, feasibility, effort and risk.
Requirements, next steps and measures to test an improvement before expanding it.
Explore the phases, deliverables and collaboration model. · Explore illustrative examples and interactive cases.
Before we start
No. We assess the problem first. The appropriate response may be a process change, conventional automation or generative AI.
My work focuses on assessment, strategy and functional design. Development and integrations are a separate phase, evaluated with your team or technical provider.
After the initial conversation, you receive a proposal specifying the processes, participants, deliverables, timeline and price before engaging the service.
The working arrangement depends on scope. Remote sessions and any necessary on-site visits are agreed beforehand.
We agree indicators tied to the process and a baseline. Estimates state their assumptions; a pilot can validate the improvement. Specific savings are not guaranteed in advance.
Related services
An initial conversation
In an initial 30-minute phone call, we discuss your context and whether an assessment is appropriate. Scope, deliverables, timeline and price are agreed before committing.
Request a strategic meeting ↗